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Brain Health and Aging, In Collaboration with AARP
Thursday, July 18th 12:30pm-1:30pm PDT via Zoom. Click HERE to Register!
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onboarding process in healthcare

Want to Join The Kensington Sierra Madre Team? Follow Our Step-By-Step Guide

Effective onboarding plays a vital role in any organization’s success, especially in senior living communities like Kensington Sierra Madre, where our top priority is to uphold Our Promise to our residents—to love and care for them as we would our own family.

We want you to feel prepared and successful as you start your new role as a part of our Kensington Sierra Madre Family!

Find long-term growth opportunities at Sierra Madre

At Kensington Sierra Madre, we prioritize long-term growth and training. We recently sent two team members for their PAC Training Certification (Positive Approach to Care), which helps foster a new mentality that has been found to greatly benefit both team members and residents alike.

You can also see our commitment to growth in our monthly all-team training sessions and various initiatives focused on developing hands-on skills in all departments.

By investing in our team members’ success and career growth, we have seen first-hand how this ensures excellent care for our residents and creates a thriving work environment.

The science of our onboarding process

Studies have shown that better-trained employees are more likely to stay at their jobs and contribute to the success of the organization.

In other words, team members who are brought on board effectively are much more likely to want to stay at their jobs! That’s why at The Kensington Sierra Madre—we treat our team like family. This is just another way we live out Our Promise everyday.

By prioritizing job satisfaction and recognizing the value of new team members, organizations foster a sense of commitment and inclusion. We want to see you grow professionally when you’re in your career at The Kensington Sierra Madre.

The step-by-step process of joining The Kensington Sierra Madre family

Step 1: Group Interview

Begin the interview process by meeting with a neighborhood manager. During this initial group interview, you will have the opportunity to learn more about the KSL Promise, which is a foundation to our commitment to excellence in senior care.

Additionally, this stage gives you the opportunity to share your personal experiences working with seniors and tell us your reasons for wanting to join our team. This stage is also a perfect time to ask any questions you may have, gaining insight into the role and our organization.

Step 2: Job preview

After successfully completing the first stage, you will move on to the next step, where you’ll have a job preview.

During this phase, each potential team member will have the chance to experience the day-to-day responsibilities associated with the position they’re applying for.

You can ask questions, interact with the team members currently in the role, and even meet some residents. This will provide you with a firsthand look at both the role itself and our vibrant community, helping you determine if this opportunity aligns with your aspirations.

Step 3: Final interview with the Executive Director

Upon successfully advancing through the previous stages, it’s time for the final interview with CC, our Executive Director. This interview will allow you to engage with CC directly, providing a unique opportunity to showcase your skills, expertise, and passion for senior care.

It’s the pivotal moment where you can make a lasting impression, ultimately determining if you will become a valued member of our team.

The final steps of joining The Kensington Sierra Madre!

Once an applicant has completed and passed the interview with our Executive Director, CC, they begin their onboarding with Cris, Manager of Team Member Services. These steps include the following.

Background check

Background checks are a senior living requirement and usually take 48-72 hours to clear, but can sometimes take up to 2 weeks. Once the background check is clear, applicants go to a local doctor’s office to complete the Tuberculosis (TB) Test and Drug Screen

(NOTE: in certain states, if applicants have a medical marijuana card from a physician, they are allowed to work with a positive result)


Once all test results are sent back to our team, we begin the hiring paperwork. Then, we get the new hire set up with our system and receive their keys, fob, name tag, email and software setup.


New hires then start their new hire orientation, usually for two days. Each department representative speaks on their primary responsibilities and how they achieve their goals.

  • Core values with CC, Executive Director
  • Human Resource Policies with Cris, Manager of Team Member Services
  • Caring The Kensington Way with Daniel, Director of Nursing Services, Marjorie, Assisted Living Manager, and Leandra, Memory Care Manager
    • Documentation in MatrixCare
  • The Positive Approach to Care Method with Leandra
  • Infection Control
  • Medication Administration
  • Medical Emergencies
  • End of Life
  • Environmental Services with Chris
  • Dining Services with Dusko Novakovic, Director of Dining
  • Life Enrichment Programming with Dee Dee, Assisted Living Activities Coordinator
  •  Sales and Marketing Overview with Jodie
  • Safety tour with Chris, Director of Environmental Services.

In the safety tour, you’ll learn what to do in emergencies, how to get around the building, and how to keep residents safe as they’re out and about.

Relias Training

This is another requirement for all senior living hires—all new hires must complete 8 hours of release training within the first 7 days of their new role.

Relias virtual training prepares you for:

  1. Dementia Care – Understanding Alzheimer’s Disease
  2. All About Parkinson’s Disease
  3. Infection Control – Basic Concepts
  4. Blood Pathogens and Standard Precautions
  5. Fire Safety and Emergency Preparedness
  6. Abuse, Neglect, and Exploitation
  7. Basics of Hand Hygiene
  8. Basic Nutrition and Food Safety
  9. Privacy and Confidentiality for Non-HIPPA covered entities

Now you’re ready to begin your new role at The Kensington Sierra Madre!

Start your new career with The Kensington Sierra Madre family

Our Promise is to love and care for your family as we do our own. Our team members are the heart of our community and the living embodiment of Our Promise.

We invite you to visit our careers page and apply for an open position that feels like a good fit for you. We also have volunteer opportunities available to get a feel of The Kensington Sierra Madre environment.

There’s something for everyone and room to grow. We can’t wait to meet you!

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