Please take a moment to read through some of the lovely messages we’ve received from our residents and their families. We are proud to have earned such glowing remarks!
“My Mother has been at The Kensington in Sierra Madre for over a year and a half now. Right when we walked in, the staff could not have been nicer and more professional. They answered all of our questions, and we had a lot! They could see we were a very tight knit family, and that our Mother was everything to us. And they have treated her as such. The Connections staff is unbelievable! So caring and loving, and keep my Mom on her toes. And the way they have handled the Covid pandemic was a miracle! We were all so impressed. And they kept us up to date constantly.
My family highly recommends The Kensington…you will wish you got your loved one in sooner.“
– Lisanne K, Daughter of Resident
“Thru all the challenges that our Mom has gone thru over the past 3 years, some incredible people were invited into her life, and into the life of our family in general. The Kensington Staff is foremost in this list of incredible people. I cannot even begin to list all the names, for fear that I would leave someone out, but it extends to everyone from the highest ranks of management to the hard working dining staff. With your compassion, care, and patience that you have shown my Mom and our family, you are incredible people.
Thank you for all that you do, and all the positive impact that you place on the lives of those that you touch.”
-Dave K. and Karen D., Children of Resident
“They have the most caring, loving, friendly staff I’ve ever met at an assisted living home. They write “we love you” notes and always pop in to make dad feel included. The place is like walking into a 5 star hotel. We are so happy dad made the move.”
-Sue R., Daughter of Resident
“I know we regularly share how incredible our experience with The Kensington has been, and IS, I just simply must further express praise and gratitude for your remarkable staff! From the small assistances to the urgent to the ultra personal, every member of your staff offers genuine care, full of tenderness and efficiency. Edith is receiving warm, focused attention of the sort that heals wounds of self. I have watched her relaxing into the relief of no longer having to try to be so fiercely independent. It was so stressful for her. She couldn’t have embraced this level of support without the loving concern, patience, joy and sheer grace of each of you.
Caring for my mother who suffered with Alzheimer’s, we had other experiences. it is wonderful to be in a place of human service, where there is evidence that the staff is treated as humanely and warmly as you are expected to engage with others. A place where there is a sense of everyone being a team, including the families and community. A place where you very clearly have paid attention to the processes of aging, and thought it all through, guided by compassion and respect. Sadly this is not the case everywhere, as I am sure you know.
Thank you for the care with which you surround Edie!
Thank you for your building of relationships with us, for your support, for the peace you give us in providing the safety and support which allows Edie to maintain her sense of independence, so central to her sense of self.
We all feel at home among you.”
-Julie and Seth G., Children of Resident
“The Kensington Sierra Madre continually goes above and beyond all of our expectations. My mother recently moved in and it has literally changed her life…. all of our lives. Seeing her smile again was my families top priority, we never expected to see her dancing again – but that she does. I give The Kensington 5 stars not only because our mother is safe and happy, but because the staff is amazing. We shopped around for almost 3 months, and it was evident that there are plenty of choices out there. However, none compared – If you think this review is hyperbolic in any way, I encourage you to stop by for yourself.”
-David H., Son of Resident
“First off, let me share that I am now able to sleep at night knowing that my dad is in loving, compassionate, capable care. He too finally slept and was able to eat after many months of g.i. distress and insomnia due to his prior community environment. I’d like to try and name everyone and provide a brief story but want to be sure that I provide kudos to everyone at the Kensington Sierra Madre as I obviously don’t see the many heroes behind the scenes/off hours but feel and see the obvious difference they make for my dad each day (my husband and dad’s doctor are amazed)!
The Kensington Sierra Madre is a family of angels. I’m not sure if you remember my dad commenting to you how he loved your credo, which he noticed upon entering that Friday night as we parked near the “bus”.
We definitely feel like family and we certainly feel loved.
Congratulations on the creation of an amazing resident and family experience and thank you from the bottom of my collective families hearts!”
-Jill M., Daughter of Resident
“Excellent proactive care and tons of activities. It feels like a luxury cruise ship when you walk inside for the first time. I have witnessed many aspects of care, community outreach, and joy for the residents. So glad to have you part of Sierra Madre.“
-Tom B., Son of Resident
“Before I become specific, I want to convey my general sense that I and my family are very pleased with the care and concern that the entire Kensington community has shown toward our family. I want to make it clear that we are grateful and excited that the Kensington family is taking care of both Aunt Miriam, and now Clifford.
My mom, Lois, and I had dinner with my father earlier this evening. We have been so impressed with the professionalism and dedication of the Kensington staff, and tonight was no exception. Katherine, Erika, Ruby, Anthony, Tracey and others all went out of their way to help today. Rose Ann and her fellow LVNs somehow continually manage to keep Dad smiling even when he is taking medicine that he doesn’t think he needs. Martha and Celeste have been wonderfully caring and have showed Clifford a great deal of love and kindness. Marina, Raquel, Christopher, Jeannie, Lupe, and others from Haven have also been tremendously supportive. Martha, in particular, has kept us confident, with her comforting reservoir of knowledge, and her ability to make my father feel at home in his new community.
We are very grateful that so very many people, including some that I know I haven’t yet been able to mention, have helped us every step of the way, and we thank you for guiding us as we all become more integrated into the Kensington Community. Dad looked happy tonight, and we thank everyone for making that possible. Thanks again for all you’ve done to help us.”
-Eileen L., Daughter of Resident