Looking for more than just a job in senior care? At The Kensington Sierra Madre, we believe the best team members lead with heart.
Our community is built on empathy, trust, and a deep commitment to Our Promise to love and care for your family as we do our own.
That’s why our approach to hiring for compassionate senior care at The Kensington Sierra Madre goes beyond just résumés, because we seek people who bring purpose, presence, and passion to every shift.
That’s why our hiring goes far beyond the résumé. We look for heart.
The Power of Emotional Intelligence in Senior Care
In senior living, emotional intelligence (EI) is one of the most valuable traits a person can bring. It’s the ability to sense when a resident is anxious, respond with calm, and adjust care to meet both emotional and physical needs.
Team members at The Kensington Sierra Madre demonstrate emotional intelligence by:
- Offering patience during moments of confusion or frustration
- Listening attentively to residents and families
- Recognizing nonverbal cues in those living with dementia
- Staying composed and kind, even on challenging days
This awareness strengthens trust and ensures residents feel seen and understood, every single day.
Compassion and mindfulness are key to maintaining healthy relationships and emotional balance in caregiving. Our community embraces that philosophy, building a team that leads with empathy and respect.
Team Spirit: Compassionate Collaboration in Our Community
At The Kensington Sierra Madre, no one works in isolation. Each department—clinical, culinary, life enrichment, and operations—works together to create a seamless, family-like environment.
Our culture of teamwork means:
- Shared responsibility: Everyone supports one another, regardless of title.
- Open communication: Ideas are welcomed and collaboration is encouraged.
- Mutual respect: Every role is valued for its impact on resident well-being.
From celebrating birthdays to joining hands during community events, our team spirit strengthens the bonds that make The Kensington Sierra Madre such a special place to work and live.
Discover the programs that bring connection and creativity into daily life through our life-enrichment offerings.
Compassion as a Core Competency
Compassion isn’t an optional skill, it’s the cornerstone of everything we do. When we interview candidates, we’re looking for people who demonstrate kindness in action: a gentle tone, a reassuring smile, or a willingness to go the extra mile.
Compassionate team members are the ones who:
- Stay with a resident until they’re comfortable, not just until a task is done.
- Offer reassurance to families adjusting to new transitions.
- Treat every resident, visitor, or coworker with dignity and respect.
We believe that when love guides care, everything else follows. Skills can be taught; empathy cannot.
The “Kensington Difference” in Hiring
What sets The Kensington Sierra Madre apart is how we view people. We hire for heart, then provide the tools, training, and mentorship to help our team members thrive.
Every new hire goes through a comprehensive orientation that introduces our values, culture, and high standards of care.
From there, personalized mentorship ensures ongoing growth and confidence. New team members quickly learn that they’re not just employees, but they’re family.
Our leadership invests time in understanding each person’s strengths, goals, and motivations, helping them build a meaningful, long-term career in senior care.
The Qualities We Value Most
When we meet potential team members, we look for traits that go beyond technical skill or prior experience.
Among the most important are:
- Empathy: The ability to feel and respond to others’ emotions with kindness.
- Patience: Understanding that good care often takes time and flexibility.
- Integrity: Doing the right thing, even when no one is watching.
- Curiosity: Being eager to learn new techniques and deepen understanding.
- Joyfulness: Finding happiness in the little moments that make each day meaningful.
These qualities create the foundation for exceptional care and a workplace culture where everyone can flourish.
Communication: Listening as an Act of Care
Good communication isn’t just about speaking clearly, it’s about listening deeply. Our most successful team members understand that behind every question or concern is a person who wants to feel heard.
At The Kensington Sierra Madre, we emphasize empathetic listening during team training and resident care interactions.
This approach helps prevent misunderstandings, builds trust, and ensures that every voice—resident, family member, or coworker—is valued.
It’s through these everyday moments of listening that we maintain a culture of respect and warmth.
Growth and Support for Every Team Member
Joining The Kensington Sierra Madre means entering a community that supports your growth both personally and professionally.
Team members receive:
- Ongoing education and skills training
- Opportunities for certification sponsorship
- Access to wellness and mental health resources
- A leadership team that prioritizes balance and open dialogue
This investment in development ensures that compassion and competence grow together. It’s how we maintain a workplace where caregivers can thrive just as much as the residents they serve.
Why Emotional Intelligence Builds Better Teams
When caregivers understand both their own emotions and those of others, teamwork naturally strengthens.
Emotional intelligence helps team members:
- Communicate calmly under pressure
- Support each other through challenges
- Celebrate successes with genuine joy
The result is a workplace where kindness, collaboration, and resilience are everyday realities. The Kensington Sierra Madre continues to build its team around this philosophy, hiring people who embody empathy, self-awareness, and a willingness to grow.
FAQ: Joining the Team at The Kensington Sierra Madre
What qualities make someone a great fit for The Kensington Sierra Madre?
Empathy, teamwork, patience, and a genuine desire to help others define our ideal team members.
Do I need previous senior living experience?
Not necessarily. We offer training and mentorship for those who bring heart, dedication, and a willingness to learn.
What kind of career growth opportunities are available?
Many team members advance into leadership, clinical, or enrichment roles through our career development programs.
How does The Kensington Sierra Madre support team well-being?
We provide wellness programs, emotional support, and a culture that encourages rest, reflection, and open communication.
Is teamwork really a focus?
Absolutely. Collaboration and mutual respect are the cornerstones of our care philosophy.
A Career Built on Connection
At The Kensington Sierra Madre, we believe great care begins with great people. The individuals who join our team share a common thread: a deep desire to make a difference.
When compassion meets clinical excellence, remarkable things happen. Every smile shared, every gentle gesture, and every moment of understanding define who we are as a community.
If you have a heart for service and a passion for people, we invite you to bring your skills and your spirit to our family. Explore opportunities today on our careers page or contact The Kensington Sierra Madre to learn more.