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Navigating Medicare: Understanding the What, When & How of Benefits
With Andea Naone-Waters, Licensed Broker & Agent
Thursday, May 23rd, 12pm-1pm. Click HERE to RSVP!
Open Mobile Menu
Careers / Business Office Manager

Business Office Manager

Interested in joining The Kensington Family?

Why Kensington Sierra Madre? Because “We Promise to Care and Love You Just As We Do Our Own Family!” 

Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve. Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.


  • A community where you’re treated like family!
  • Competitive salary
  • Health, Dental & Vision Insurance
  • PTO
  • Complimentary meals
  • Career growth and paid training opportunities
  • Employee Assistance Program
  • Employee Referral Bonus
Salary Range: $80,000.00 Annually
Schedule – Full Time, Tuesday – Sunday 9am-5:30pm


The Business Office Manager is responsible for the accounting and financial management duties of the community and for overseeing the performance of the community concierge staff.

Duties and Responsibilities: 

  • Manages the accounts receivable process including monitoring of move in and move out activity, posting of charges into billing system, sending out monthly bills, and posting and depositing resident payments.    Ensures timely collection activities, through follow-up inquiries, solving payment discrepancies.  Reports delinquent accounts to the Executive Director, and negotiates with past due accounts.
  • Maintains confidentially of all resident information.  Adheres to accounting practices to ensure that resident funds are maintained in accordance with current federal and state regulations and guidelines.
  • Manages the accounts payables process including creating 1099s for new vendors, monitoring service agreements, timely batching of vendor and service provider invoices and expense vouchers for payment and filing of invoices and paperwork. Reconciles P Card receipts daily.
  • Manages the process for ensuring financial objectives are regularly communicated to all departments.  Ensures that department directors properly code invoices for payment and are managing effectively against “spend down” goals.
  • Assists company Controller in preparing monthly financial operating statements, balance sheets, cash flow statements, capital expense summaries, and other financial reports. Assists Executive Director in development of budgets and forecasts, analysis of variance payroll and expenses to budget, and monitoring of capital expenditure expenses.
  • Knowledgeable on payroll systems and process and the maintenance of  accurate payroll records.
  • Conduct weekly Spend Down meetings with department heads to ensure labor and controllable expenses are in line with financial targets. Advises department heads and the Executive Director of the results of the spend down reviews and recommends corrective actions where required.
  • Maintains office equipment including computers, WiFi, postage machines and copiers.
  • Interviews, makes hiring recommendations, trains, orients, supervises, evaluates the performance of Concierge personnel.  Sets departmental priorities and makes job assignments. Keeps team members informed of changes that affect them.
  • Attends training courses and participates in other professional development activities as required.

Knowledge and Skill: 

  • Must have excellent verbal skills and communication abilities.
  • Ability to work effectively within a team based environment.
  • Strong time management and organizational skills.
  • Must possess analytical skills and be able to effectively handle multiple projects concurrently.
  • Must demonstrate effective negotiation techniques.
  • Knowledge of Generally Accepted Accounting Practices and local, state, and federal tax laws.
  • General knowledge of state and federal labor and employment practices requirements.
  • Must have excellent computer skills including; Word, Excel, Outlook, Power Point, and Property Management Systems.


  • Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
  • Must be able to read and write English, and follow verbal and written instructions.
  • Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
  • Ability to work flexible hours including weekends and evenings.
  • Be in good health, and physically and mentally capable of performing assigned tasks.
  • Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment.
  • Must be cleared in a criminal background check administered in the state of California.
  • Minimum of 3 years in financial management position(s), with preferable retirement living or home-care background.
  • High school diploma required; Bachelor’s degree strongly preferred.

Mental and Physical Requirements:

  • Requires ability to stand and walk short and long distances for extended periods of time.
  • Must be able to lift and/or carry objects in excess of 25 pounds.
  • Requires reaching above, below, and at shoulder length.
  • Ability to remain calm and positive in stressful situations.
  • Accepted file types: pdf, doc, docx, Max. file size: 120 MB.
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